|About the Children?s Video Centre:
We have been selling a wide variety of videos under The Video Bookshelf name since videos were first introduced in 1980. The Children?s Video Centre was originally part of The Victorian Council for Children?s Films and Television Limited where it was begun by parents who wanted to provide the best quality and most suitable videos for children. Peter Benn, who owns The Video Bookshelf, inaugurated the business for the Council, Following the demise of the Council the ideals were transferred to the current business. Hence there is a continuity here of 25 years of experience and expertise in children?s films and television. Therefore you can be assured that you are in safe hands with people who know and care about children?s visual requirements.
If you are seeking videosDVDs of a documentary or feature film nature please contact us at: firstname.lastname@example.org for assistance.
To provide information that is relevant for YOU to make an informed decision on products suitable for your children at their level of development, and to make the purchasing of these as easy and economical as possible for you.
To aid in our service to you, here are some answers to the more frequently asked questions ??
This enables you to find titles by searching with a keyword. It only searches the title area.
By using a keyword such as an author?s name, a subject, or an actor it will search the entire catalogue database
If you are unable to locate a title by using keywords please contact us for confirmation as to its availability. Please note that it is illegal for us to import titles from overseas for re-sale so only Region 4 titles are sold by us.
My User Name / Password:
If you have forgotten your password then press ?forgotten? in the yellow sign-up area, send us your email address and a new password will be sent to you. Once you have logged in again then you may again change the password to your own choosing.
Making A Purchase:
Firstly browse the catalogue, choose your titles by placing them into the shopping cart, and then register your details or reactivate your account from a previous purchase. Continue on using the prompts through the purchasing sequence. You can add or delete titles from the shopping cart up until the time of payment.
(1) Credit Card: The VeriPay system, which is a secure line, allows you to pay by credit card. You may use Visa, Mastercard or Bankcard. This line deals directly with our bank and we have no record of your credit card number. It uses SSL protocol (Secure Sockets Layer) with 128bit encryption which is the online standard for stopping unauthorized interception. If you are still hesitant about using this secure facility, then please call our office on (03) 9820 3200 (Mon ? Fri) 9am ? 5pm EST and we will take the credit card details over the phone with you along with your order. Your credit card is charged on the day that you confirm your order through VeriPay. Should an item prove to be unavailable we will contact you in regard to you choosing a replacement of equal value or for us to provide a credit back to your credit card.
(2) Quoting An Order Number: If you are an organization that can quote an official Order Number, then that number should be placed in the purchasing area where indicated, and we will invoice you with the goods on a 30 day basis.
(3) Other Methods: If you wish to pay by personal cheque or Money Order these must be received prior to dispatch of the goods. Cheques take a further 5 days to clear after they are received. Due to high bank charges Overseas Money Orders and cheques are NOT acceptable.
Make your payment out to: Children?s Video Centre
And post to: Suite 22, 33 Queens Road, MELBOURNE 3004
Confidentiality and Security:
All information gathered is used strictly in-house by Argosy Films Pty Ltd trading as the Children?s Video Centre and The Video Bookshelf. We do not sell or in any way share information with other third parties.
We do NOT accept returns without prior approval from our office. Initially please send us an email in regard to the problem. At our discretion, our approval will be emailed to you, and a copy is then to be returned with the tape/disc at your expense unless otherwise discussed and approved in writing.
My Disc Won?t Play Properly:
It is very rare for a DVD to be faulty. Therefore any disc that doesn?t play is frequently traced back to an incompatible DVD player and/or the television receiver or a combination of the two. We sell only Region 4 discs (or selected discs with universal coding), so therefore they should all successfully play on Australian purchased players. There are a small number of ?Region 4 NTSC? discs released in Australia and these require both a player AND a television receiver that are compatible with multi-system playback. Such discs are very few and if they are released in that format that information will be included as part of the title of the disc in our catalogue. It will also be printed on the disc?s cover. In general when a DVD won?t play on one machine, then we will request that you try it on at least one other different brand DVD player / television combination.
Can I Play These DVDs On My Computer:
So long as you have a DVD-ROM drive you should have no problems. But we suggest that you verify this with your manual before ordering.
We do not exchange titles unless there is a valid reason in relation to manufacturing faults.
If you wish to cancel any order or part thereof please advise us by email or telephone (03) 9820 3200 at the earliest opportunity. Orders that have already been dispatched cannot be cancelled.
To receive the Newsletter you need to register with us. This also becomes the basis of your account. By registering you will save time when you decide to make a purchase.
We usually deliver via Australia Post. However we can also arrange to send via our parcels freight delivery service. If you do not want to use Australia Post please contact us and we will do a direct order with you incorporating this option.
We are not responsible for a wrong address that you might enter into your purchase confirmation, nor are we obliged to re-send or re-supply the order to the correct address. Therefore please take care when entering your details.
Out of Stock Items:
It is impossible for us to always hold stock of every item we have listed in the on-line catalogue. Therefore there is sometimes a short delay whilst we get your request from the distributors. If there is a delay or supply problem we will contact you by email. Generally we send titles that are in stock immediately, and then forward the balance when they become available. You may make a note during checkout if you prefer all the titles to come at the one time.
Where the number of copies available is mentioned in the title this means that the title has been discontinued for distribution and that we have that number remaining in stock, These will be sold on a first come basis until sold out. No rainchecks are available on them.
Upon confirmation of your order you will receive an email to this effect. To further check on the status of your order please email or telephone us. Any difficulties in supply will be advised to you at the earliest opportunity.
Need More Assistance? Contact our Service Centre:
Contact our office with any problems you have on (03) 9820 3200 or see our details at the bottom of the screen.